Refund Policy

Consumers generally have a statutory period in which to cancel a distance contract. For digital content supplied immediately, that right can be lost once supply begins with your express consent and your acknowledgement that you will lose the right to cancel. At checkout you are asked to give that consent explicitly before payment is taken.

If you asked for immediate access and confirmed that you understood the effect of doing so, the statutory cancellation right no longer applies once download or access has begun. This is not a blanket exclusion of refunds: it reflects the specific position for digital content supplied immediately with consent.

If you purchased but have not yet accessed or downloaded any file, contact us within the statutory cancellation period and we will cancel the order and refund it in full.

Digital content must be of satisfactory quality, fit for purpose and as described. If a file is corrupted, incomplete, will not open, or materially differs from its product page, contact us. Where we cannot repair or replace it within a reasonable time and without significant inconvenience to you, you are entitled to an appropriate price reduction or refund in line with your statutory rights.

If you accidentally purchase the same playbook twice, or purchase an individual playbook and the bundle containing it, contact us and we will refund the duplicate amount or credit it towards the bundle price.

Email support@theupgradelibrary.com with your order reference, the email address used at checkout and a description of the issue. We aim to acknowledge requests within two working days and to resolve them promptly. Approved refunds are returned to the original payment method; the time taken to appear depends on your bank or card issuer.

Where a refund is issued, the licence to use the refunded product ends and access to the associated files is withdrawn. Any copies already downloaded must be deleted.